Skip the long queues at the Khidmat Markaz! Learn how to get your Police Character Certificate via the Maryam ki Dastak App. Check the updated 2026 fees and follow our easy 6-step guide.
Get Your Police Character Certificate at Home: The Ultimate 2026 Dastak App Guide
Gone are the days of standing in dusty lines at local police stations or crowded Khidmat Markaz centers. Under the “Maryam ki Dastak” initiative by Chief Minister Maryam Nawaz, Punjab has officially moved essential public services to your living room. Whether you need a police verification for a new job, a study visa, or immigration, you can now summon a government representative to your home with just a few taps.
In this guide, we break down the updated 2026 fee structure and provide a visual walkthrough of the application process.
1. The Updated Fee Structure (2026)
To keep the service sustainable while remaining affordable, the government has updated the fee for doorstep delivery. Here is the total cost for getting your certificate via the Dastak App:
| Fee Component | Amount (PKR) |
| Government Processing Fee | Rs. 500 |
| Dastak Service/Facilitator Fee | Rs. 1,000 |
| Total Estimated Cost | Rs. 1,500 |
Note: The payment is collected digitally through the app or by the facilitator via mobile wallet (EasyPaisa/JazzCash) during the home visit. Always ask for a digital receipt.
2. Required Documents Checklist
Before you open the app, make sure you have these items ready on your coffee table:
- Original CNIC: Must be valid and not expired.
- Recent Passport Size Photo: (Digital or physical).
- Passport Copy: Mandatory if the certificate is for international travel/visa.
- Proof of Residence: (Utility bill or rental agreement if your current address differs from your CNIC).
3. Step-by-Step Guide with App Visuals
Step 1: Download & Sign Up
[Screenshot Description: The Dastak App Splash screen with a ‘Sign Up’ button at the bottom.]
Download the “Maryam ki Dastak” app from the Google Play Store or Apple App Store. Enter your mobile number and verify it using the 4-digit OTP sent to your phone.
Step 2: Access Police Services
[Screenshot Description: The Home Screen showing icons for ‘Excise’, ‘Police’, and ‘Health’. The ‘Police’ icon is highlighted.]
On the main dashboard, you will see various departments. Tap on the “Police Services” icon to proceed.
Step 3: Select ‘Character Certificate’
[Screenshot Description: A list of police services like ‘Tenant Registration’, ‘Loss Report’, and ‘Character Certificate’.]
From the list of available services, select “Police Character Certificate”.
Step 4: Fill Basic Details
[Screenshot Description: A form asking for Name, CNIC, and Purpose of Certificate (Job/Visa).]
Enter your personal information. Be very careful with your CNIC number and the purpose of the certificate, as this will be printed on the final document.
Step 5: Schedule the ‘Dastak’ Facilitator
[Screenshot Description: A calendar view showing available time slots (e.g., 10 AM – 12 PM, 2 PM – 4 PM).]
This is the “magic” step. Choose a date and time when you will be at home. A government-trained facilitator will be assigned to visit your location at this exact time.
Step 6: Biometric Verification at Home
[Screenshot Description: A photo of a professional facilitator in a Dastak uniform using a tablet to scan a citizen’s fingerprints.]
The facilitator will arrive at your doorstep, scan your original documents, and take your biometric (thumb) verification. Once the process is synced, you will receive a tracking ID.
4. How Long Does It Take?
Once the facilitator completes the visit, your application is sent to the District Police Officer (DPO) office for verification.
- Verification Time: 3 to 7 working days.
- Delivery: Once approved, your certificate is delivered directly to your home by a courier or the Dastak team.
5. Frequently Asked Questions (FAQs)
Q: Can I track my application?
A: Yes, the Dastak App has a “Track Application” section where you can see if your verification is pending or approved.
Q: Is this service available in all cities?
A: As of March 2026, the service is fully operational in Lahore, Faisalabad, Multan, Rawalpindi, and Sargodha, with more districts being added every month.
Q: Do I still need to visit the Police Station?
A: No. The facilitator visit replaces the need for you to go to the station or the Khidmat Markaz.
