Are agents deducting money from your CM Punjab 10,000 Rs relief package? Learn how to file a complaint instantly using the Maryam Ko Batayn 1000 helpline and app.

Didn’t Receive Your 10,000 Rs? How to File a Complaint on Maryam Ko Batayn

Chief Minister Maryam Nawaz Sharif has launched the historic 10,000 Rs Ramzan Relief Package to provide immediate financial assistance to deserving families across Punjab within 24 hours. However, many citizens are facing issues like delayed funds, “No Record Found” errors, or worst of all—corrupt agents illegally deducting money from their relief funds.

If you have not received your full amount, the Government of Punjab has established a strict, zero-tolerance policy. Here is your complete guide on how to report fraud and claim your rightful money using the Maryam Ko Batayn 1000 Helpline.

Common Issues with the CM Punjab 10,000 Rs Package

Before filing a complaint, identify the exact issue you are facing so the district administration can resolve it quickly:

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• Illegal Deductions: POS agents or shopkeepers demanding a “fee” or keeping 500 to 1,000 Rs from your payment.
• Delayed Payments: You received an eligibility SMS, but the funds have not been transferred to your account after 24 hours.
• Biometric Failures: Your thumbprint is not matching at the cash center, and the agent refuses to process your payment manually.

How to File a Complaint via the 1000 Helpline (Step-by-Step)

Calling the official helpline is the fastest way to trigger government action. The 1000 shortcode is entirely toll-free (zero-rated), meaning you can call it even if you have zero balance on your mobile.

1. Dial 1000: Call the helpline from your registered mobile number.
2. Select Your Language: Choose Urdu for easier communication.
3. Speak to the Representative: Clearly state that you are calling regarding the “CM Punjab 10,000 Rs Relief Package.”
4. Provide Proof: Have your 13-digit CNIC number ready. If an agent deducted your money, provide the exact address of the shop and the agent’s name if possible.
5. Get Your Tracking Number: The operator will register your grievance in the real-time centralized system and give you a complaint tracking number.

Note: Complaints regarding agent deductions are assigned directly to the local Assistant Commissioner (AC) and police for immediate action.

Using the Official Maryam Ko Batayn App for Faster Redressal

If the helpline is busy due to high call volume, the smartest alternative is using the official mobile application developed by the Punjab IT Board (PITB).

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1. Download the Maryam Ko Batayn (1000) app from the Google Play Store.
2. Log in using your CNIC and mobile number.
3. Navigate to the “Financial Assistance / Grievance” section.
4. Write a brief description of your issue (e.g., “Agent deducted 1,000 Rs from my Ramzan package”).
5. Upload Proof: The app allows you to upload photos or videos. If you have a picture of the agent’s shop or a screenshot of your SMS, upload it here.
6. Submit the complaint. The app features a strict Turnaround Time (TAT) monitoring system, ensuring government officers resolve your issue within a set deadline.

Important Warning: Avoid Scammers!

Please remember that the Maryam Ko Batayn 1000 helpline is the only official platform for the 10,000 Rs relief package.

• Do not trust WhatsApp groups promising to release your funds for a small fee.
• Do not share your bank account OTP or PIN with anyone.
• The government will never ask you to pay money to receive your financial assistance.

If you encounter any such scams, immediately report the fraudulent number to the 1000 helpline.

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Frequently Asked Questions (FAQs)

Q1: Is the Maryam Ko Batayn 1000 helpline free to call?Ans: Yes, the 1000 shortcode is completely zero-rated (toll-free). You can dial it from any mobile network in Punjab even if your prepaid balance is zero.

Q2: What are the working hours for the 1000 helpline?

Ans: The Maryam Ko Batayn initiative provides 24/7 support. You can call the helpline or use the mobile app at any time of the day or night to register a complaint regarding your Ramzan relief package.

Q3: How can I track the status of my 10,000 Rs complaint?

Ans: When you file a grievance, you receive a tracking number. You can use the official Maryam Ko Batayn (1000) app (developed by PITB) for real-time tracking. The app features a strict Turnaround Time (TAT) monitoring system to ensure your issue is resolved promptly.

Q4: My PSPA 10000 message passcode is not working at the shop. What should I do?

Ans: If a JazzCash or Easypaisa retailer claims your passcode is invalid just to demand a “fee,” do not pay them. Immediately call 1000 or upload a photo/video of the shop on the official app. Alternatively, you can take your original CNIC to any Bank of Punjab (BOP) biometric point to withdraw your funds safely.

Q5: Can I apply for the 10,000 Rs package directly through the helpline?

Ans: Yes, the helpline and the digital portal allow eligible individuals to register for the financial assistance program. However, your eligibility will still be verified against government databases (like PSER and BISP) before the funds are released.